How Can We Help?

Our support team is here to make sure your experience with Voxa is smooth and hassle-free.

Get in Touch

Choose the support channel that works best for you.

Send us an email and we will respond within 24 hours on business days.

Chat with our support team in real time during business hours.

Email: within 24 hours. Live chat: typically under 5 minutes during business hours (Mon-Fri, 9am-6pm UTC).

Common issues and how to resolve them quickly.

1Check that your browser has permission to use your microphone. Look for a microphone icon in your browser's address bar.
2Make sure no other application (Zoom, Teams, etc.) is currently using your microphone.
3Try a different browser. Chrome typically provides the best microphone support.
4Check your operating system's sound settings and ensure the correct input device is selected.
5If using an external microphone or headset, verify it is properly connected and powered on.

1Check your device volume and make sure it is not muted.
2Verify that your browser is not muted in your system's volume mixer.
3Try using headphones or a headset to isolate the audio.
4Check your internet connection speed. Audio issues often stem from insufficient bandwidth.
5Clear your browser cache and reload the Voxa page.

1Check your internet connection stability. Wi-Fi is generally more reliable than mobile data.
2Move closer to your Wi-Fi router if possible, or switch to a wired Ethernet connection.
3Close bandwidth-intensive applications (streaming, large downloads) during calls.
4If on a VPN, try disconnecting it. Some VPN configurations can interfere with real-time audio.
5Restart your browser and try the call again.

1Verify that your payment method is valid and has sufficient funds.
2Check that your card has not expired and that the billing address matches.
3Try a different payment method (another card or PayPal).
4If your bank is declining the transaction, contact them to authorize international payments.
5Clear your browser cookies and try the payment again on a fresh page.

Check our FAQ page for detailed answers to the most common questions about pricing, features, and account management.